Privacy Policy

This Privacy Policy explains what personal data Tivistation IPTV collects, how we use it and the rights you have. For any questions or concerns about our policies or practices regarding your personal data, please contact our support team.

1. Data We Collect

We collect personal details that you willingly give us when you sign up for our IPTV service, indicate interest in our company or our offerings, or interact with us through various channels.

The information we collect encompasses the following:

  • Contact Information: Your email used for account setup and correspondence.
  • Payment Data: When you make a purchase, we gather essential information to facilitate your payment, including your payment method details (e.g., credit card number). Our payment processor securely stores all payment information, and we recommend that you examine its privacy policies.
  • Device and Connection Information: We collect your IP address and device information, including type and operating system, automatically when you use our service. This is necessary for maintaining security and service efficiency.

2. How We Use Your Data

We employ the information we gather or acquire:

  • To provide and manage your account. We rely on your information to form your account and keep it active.
  • To process transactions. We process your data to issue bills for utilizing our services.
  • To send administrative information. Your email may be used to communicate details about your account, service alterations, and new policies.
  • To protect our Services. We utilize IP addresses and device details to enhance security, including thwarting unauthorized access and reducing DDoS threats.

3. Legal Bases for Processing

We utilize your data in accordance with these legal justifications:

  • Consent: We might handle your information if you have explicitly granted us permission to utilize your personal data for a designated objective.
  • Legitimate Interests: We might handle your information when it's necessary to support our legitimate business goals, which encompass service provision and the prevention of fraud.
  • Performance of a Contract: If we have a contract with you, we may process your personal information to satisfy the requirements specified in our agreement.

4. Data Retention

Your personal information will only be kept as long as necessary to serve the purposes specified in this privacy policy, unless a longer retention period is mandated or allowed by law, such as for tax, accounting, or other legal necessities.

5. Cookies & Tracking Technologies

Cookies and similar tracking technologies may be implemented to access or keep information. These are mostly functional cookies essential for the website and client area to work effectively. We refrain from using invasive tracking cookies for advertising purposes.

6. Third-Party Services

Your information might be shared with external vendors, service providers, or representatives that carry out tasks for us or in our name, needing access to that data to effectively perform their duties. Examples include:

  • Payment Gateways: To execute your payments securely.
  • Analytics Providers: To assist us in enhancing our service (for instance, Google Analytics), shared data is usually both aggregated and anonymized.

7. Data Security

We have adopted necessary technical and organizational security strategies to protect the personal information we process. Yet, it’s crucial to understand that we cannot guarantee total security across the internet.

8. Your Data Protection Rights

Depending on where you are located, you might have specific rights about your data.

  • The right to access – You hold the right to ask for copies of your data.
  • The right to rectification – You are entitled to request corrections for any information that you consider incorrect.
  • The right to erasure – You hold the right to seek the elimination of your personal data under defined conditions.
  • The right to opt-out – You may opt-out of our marketing communications at any time you choose.

To assert these rights, kindly contact our support team.

9. Children™s Privacy

This service is explicitly not for anyone under 18 years old. We are committed to not collecting personal information from users in this age group.

10. Contact Us

Should you have questions or remarks about this policy, please message our support team on Telegram at @host4k.