Refund Policy

Our Commitment to You

This policy explains when Tivistation IPTV issues a full or partial refund and how to request one. Read the eligibility rules below before you contact us.

Refund Eligibility

You may qualify for a total or partial refund based on the following criteria:

Technical Failures: Service is completely non-functional on your compatible device for 72+ consecutive hours due to a fault on our side.
Duplicate Payments: Accidental duplicate charge for the same subscription period.
Initial 7 Day Windownew customers: Request within 7 days of first purchase after attempting support-led troubleshooting.

How to Request a Refund

To seek a refund, please follow these steps:

Message our support team on Telegram at @host4k.
Start your message with 'Refund Request'.
Please provide your complete name, the email associated with your subscription, and the purpose of your inquiry.

Sample Refund Request Message

Contact: Send a message via our Contact page

Message Title: Refund Submission

Hello,

I am writing to ask for a refund for my IPTV subscription.

My Name: [Your Full Name]

My Email: [Your Subscription Email]

Reason for Refund: [Clearly outline your reason here, for instance, tech issues, duplicate payments, etc.]

Thank you.

What We Need to Process Your Refund

Account email used at checkout
Order/transaction ID from {Payment Gateway Name}
Brief reason and steps already tried with support
Device/app details (e.g., Firestick + IPTV Smarters)

Processing Timeline

0–3 business days Analysis completed by support team
Same day after approval We have initiated the refund to your original payment method ({Payment Gateway 1} / {Payment Gateway 2}).
5–10 business days Funds are dependent on bank/card issuer regulations

You will get email updates throughout the process. Response times might be longer during weekends or holidays.

Exceptions (When Refunds Are Not Provided)

Refunds will not be available in these scenarios:

You are not pleased with the content or channel options.
Your internet service is too slow or unreliable for streaming.
You have transgressed our Terms of Service, for example, account sharing.
You are encountering geo-blocking restrictions in your location that we cannot influence.

How to Avoid Refund Requests

Check Compatibility: Confirm your device/app supports M3U/Portal before purchase.
Stable Internet: Use a fast connection and 5GHz Wi Fi or Ethernet for the best picture.
Use Setup Guides: Follow our step by step Installation page.
Ask Support First: Most issues are solved quickly, so please contact support.

Frequently Asked Questions (FAQ)

Refunds are generally processed within 3 business days upon approval, but it might require 5 to 10 business days for the funds to reach your account, depending on your bank or payment provider. For status updates, please contact support.

Refunds resulting from a change of mind are usually not granted beyond the first 7 days. We suggest reviewing our features and asking any questions prior to subscription. See the complete details in our Refund Policy or reach support.

Subscriptions renew automatically. If you neglect to cancel before the renewal date, please contact us promptly. Refunds for renewals are reviewed on a case-by-case basis. Find out more in our Terms.